How Does Bolt Make Money? Bolt Business Model In A Nutshell

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Written By Angelo Sorbello

Tech entrepreneur and passionate about business



Bolt, a prominent player in the transportation industry, has established a lucrative and sustainable business model that generates substantial revenue.

With a marketplace approach, Bolt collects commission fees from drivers and restaurants for each ride or order facilitated through its platform, contributing significantly to its earnings.

Additionally, Bolt charges customers service and delivery fees, offers e-scooter and car rentals, and sells dispatch software and technology.

Through these diversified revenue streams, Bolt has solidified its position as a successful entity in the transportation sector.

Key Takeaways

  • Bolt generates revenue through commission fees charged from drivers and restaurants for each ride or order received through the platform.
  • The company also earns revenue from service fees and delivery fees charged to customers, which contribute to the total fare.
  • Bolt's revenue is further boosted by e-scooter and car rentals, where customers are charged for the hire of vehicles based on unlock fees, per-minute usage fees, and rental fees that vary based on the car model and distance traveled.
  • Additionally, Bolt generates income by selling its dispatch software and technology to taxi companies, offering a free trial period followed by a fee for the software, and sharing revenue through a franchise model with entrepreneurs.

Marketplace Model

Bolt operates under a marketplace model, where it connects drivers, restaurants, and customers through its platform. This model allows Bolt to expand its marketplace by attracting more drivers and restaurants to join its platform.

The company's competitive analysis focuses on providing a seamless and efficient experience for both drivers and customers. Bolt aims to offer competitive commission fees to drivers while ensuring that customers receive quality service at affordable prices.

By continuously analyzing the market and adapting to the needs of both drivers and customers, Bolt can maintain its position as a leading player in the ride-hailing and food delivery industry.

This marketplace expansion strategy allows Bolt to tap into new markets and increase its customer base, ultimately driving its revenue growth.

Commission Fees

Continuing the discussion from the previous subtopic, Bolt generates revenue through commission fees charged to drivers and restaurants for each ride or order received.

The commission fee structure for drivers is set at 15-20% of each ride's fare, regardless of payment method. However, it is important to note that the commission fees do not apply to driver tips, bonuses, airport fees, or toll fees.

On the other hand, the exact commission rate for restaurants remains undisclosed.

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While commission fees contribute to Bolt's revenue generation, they also have an impact on drivers and restaurants. For drivers, these fees reduce their earnings from each ride. Similarly, restaurants have to factor in the commission fees when pricing their items on Bolt's platform, which can affect their profitability.

Service and Delivery Fees

Service and delivery fees are regularly charged by Bolt to customers, contributing to the company's revenue generation. These fees play a crucial role in the marketplace model employed by Bolt.

Here are the key points regarding service and delivery fees:

  1. Benefits and drawbacks of service fees in the marketplace model:
  • Benefits: Service fees allow Bolt to generate additional revenue, enabling the company to invest in improving its platform and services.
  • Drawbacks: High service fees may deter customers from using Bolt, especially if they find alternative services with lower fees.
  1. Impact of delivery fees on customer behavior:
  • Delivery fees can influence customer behavior by incentivizing them to place larger food orders to meet the minimum price requirement and avoid small order fees.
  • Conversely, high delivery fees may discourage customers from ordering food through Bolt, leading them to choose other delivery platforms.


One aspect of Bolt's revenue generation strategy is through its rentals program. Bolt offers e-scooter and car rentals to customers. For e-scooter rentals, customers are charged an unlock fee and a per-minute usage fee. The cost of car rentals varies based on the car model and distance traveled. Rental fees for cars include fuel, parking, and insurance. In addition, a reservation fee is charged for hires exceeding 15 minutes.

Bolt calculates rental fees based on these factors, providing customers with a transparent and convenient way to access transportation options. The benefits of Bolt's Drive program for customers include the flexibility to choose between e-scooters and cars based on their preferences and needs. It also provides an affordable and convenient alternative to owning a vehicle, allowing customers to save on maintenance and parking costs.


Expanding on its revenue generation strategies, Bolt also offers subscriptions to taxi companies, providing them with its dispatch software to enhance efficiency and reduce costs. Here are three key points about Bolt subscriptions:

  1. Pricing Model: Bolt offers a free 30-day trial period for its dispatch software to taxi companies. After the trial period, an undisclosed fee is charged for the continued use of the software. The pricing model is designed to provide flexibility and value for taxi companies, allowing them to assess the benefits before committing to a long-term subscription.
  2. Benefits for Taxi Companies: By subscribing to Bolt's dispatch software, taxi companies can streamline their operations and improve their overall efficiency. The software enables real-time tracking and monitoring of drivers, optimizes dispatching processes, and provides valuable data insights for better decision-making. This results in reduced costs, improved customer satisfaction, and increased profitability for taxi companies.
  3. Revenue Sharing: In addition to selling its dispatch software, Bolt also offers its technology under a franchise model, allowing entrepreneurs to operate their own taxi businesses using Bolt's platform. In this model, Bolt shares revenue with these entrepreneurs, further diversifying its revenue streams and expanding its presence in the transportation industry.
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Revenue From E-Scooter and Car Rentals

Bolt generates revenue from the rental of e-scooters and cars. Customers are charged an unlock fee and a per-minute usage fee for e-scooter hire. For car rentals, the cost varies based on the car model and distance traveled, with fuel, parking, and insurance included in the rental fees. Additionally, a reservation fee is charged for hires exceeding 15 minutes.

However, it is important to note that the COVID-19 pandemic has had a significant impact on the revenue from e-scooter and car rentals. With travel restrictions and lockdown measures in place, the demand for rentals has decreased, resulting in a decline in revenue for Bolt in this sector.

As the situation continues to evolve, Bolt will need to adapt its strategies to mitigate the impact and explore alternative revenue streams.

Sales of Dispatch Software and Technology

The revenue generated by Bolt extends beyond e-scooter and car rentals, as the company also derives income from the sales of its dispatch software and technology.

Here are three key points about Bolt's sales of dispatch software and technology:

  1. Dispatch Software Sales: Bolt sells its dispatch software to taxi companies, enabling them to streamline their operations and improve efficiency. This software helps companies cut costs and enhance dispatching capabilities, ultimately benefiting both the taxi companies and their customers.
  2. Franchise Model: Bolt also offers its technology under a franchise model, allowing entrepreneurs to purchase and operate their own Bolt business. By sharing revenue with these franchisees, Bolt expands its reach and establishes a network of partners who can provide its services in various locations.
  3. Additional Revenue Stream: The sales of dispatch software and technology provide Bolt with an additional source of income, diversifying its revenue streams beyond the traditional ride-hailing and rental services. This helps the company maintain financial stability and support future growth initiatives.
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Frequently Asked Questions

How Does Bolt Ensure the Safety of Its Riders and Drivers?

Bolt ensures the safety of its riders and drivers through various safety measures, including driver background checks. These checks help to ensure that only qualified and trustworthy drivers are allowed to operate on the platform, ensuring a safe and secure experience for all users.

Are There Any Additional Charges or Fees for Cancellations or No-Shows?

Yes, Bolt charges cancellation fees for rides that are cancelled by customers after a certain time period. However, the exact amount of the fee is undisclosed. Bolt does not charge no-show fees.

What Measures Does Bolt Take to Maintain the Quality of Its Food Delivery Service?

Quality control is a top priority for Bolt in its food delivery service. The company ensures customer satisfaction by implementing rigorous standards, conducting regular inspections, and partnering with reputable restaurants to maintain the highest quality of food and service.

How Does Bolt Decide on the Pricing for Its E-Scooter and Car Rentals?

Bolt determines the pricing for its e-scooter and car rentals based on various factors such as the car model, distance traveled, and duration of hire. The pricing strategy aims to cover costs, ensure profitability, and remain competitive in the market.

Can Businesses Customize the Dispatch Software According to Their Specific Needs and Requirements?

Yes, businesses can customize Bolt's dispatch software to suit their specific needs and requirements. The software offers customizable features and industry-specific adaptations, allowing taxi companies to optimize their operations and improve efficiency.


In conclusion, Bolt's multifaceted business model has allowed the company to generate substantial revenue in the transportation industry. This includes commission fees, service and delivery fees, rentals, subscriptions, and sales of dispatch software and technology. One interesting statistic that highlights Bolt's success is that their commission fees range from 15% to 20%, significantly contributing to their overall revenue. This showcases the effectiveness of Bolt's marketplace model and its ability to establish itself as a lucrative and sustainable business entity.

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