Who Owns Zoom? Inside The Video-telephony Software Company Empire

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Written By Angelo Sorbello

Tech entrepreneur and passionate about business



With over 300 million daily meeting participants, Zoom Video Communications has established itself as a dominant force in the video-telephony software industry. As users continue to rely on virtual communication solutions, it becomes imperative to understand the ownership structure behind Zoom's success.

In this article, we delve into the key stakeholders driving the empire of this cloud-based communication and collaboration service. From its diverse customer base to strategic partnerships and executive compensation structure, we shed light on the individuals and entities shaping Zoom's trajectory.

Key Takeaways

  • Zoom is owned by key shareholders Eric S. Yuan, Dan Scheinman, and Santiago Subotovsky.
  • The company was founded by Eric S. Yuan in 2011 after his idea for a new videoconferencing company was rejected by Cisco.
  • Zoom's executive compensation structure includes elements such as base salary, performance incentives, and long-term incentives.
  • Zoom follows a freemium business model, offering free accounts that can convert into paid enterprise subscriptions.

Zoom's Products and Services

Zoom offers a comprehensive suite of cloud-based video conferencing and communication services. Its core offering, Zoom Meetings, provides high-quality video and audio conferencing, screen sharing, chat, and collaboration features.

In addition to Zoom Meetings, the company also offers specialized solutions such as Zoom Phone for voice calling, Zoom Webinars for large-scale events, and Zoom Rooms for conference room systems.

With its diverse range of products, Zoom caters to a wide customer base, including businesses, educational institutions, government agencies, non-profit organizations, and individuals.

Zoom's market competition is fierce, with competitors such as Microsoft Teams and Cisco Webex. However, Zoom has gained significant popularity and customer satisfaction due to its user-friendly interface, reliable performance, and constant innovation.

Its commitment to customer satisfaction has helped it become a leading provider of video conferencing and communication services.

Revenue Streams of Zoom

Zoom's revenue streams are diverse and primarily generated through subscription fees paid by businesses, organizations, and individuals. The company offers a tiered pricing model based on the number of participants and features required. In addition to subscription fees, Zoom also earns income from large-scale events hosted through Zoom Webinars and other specialized solutions. This monetization strategy allows Zoom to cater to a wide range of customers while maximizing its market potential. In a highly competitive market, Zoom's ability to offer flexible pricing options and specialized solutions sets it apart from its competitors. By providing a comprehensive suite of communication and collaboration tools, Zoom has positioned itself as a leading player in the video-telephony software industry.

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Revenue Streams Description Monetization Strategy
Subscription Fees Paid by businesses, organizations, and individuals Tiered pricing model
Zoom Webinars Income from large-scale events hosted through Zoom Specialized solution

Source: Zoom Financial Reports

Customer Segments of Zoom

The diverse customer base of Zoom Video Communications includes businesses, educational institutions, government agencies, non-profit organizations, and individuals seeking virtual communication and collaboration solutions.

Here are the key aspects of Zoom's customer segments:

  1. Market Competition: Zoom faces competition from other video conferencing platforms such as Microsoft Teams, Google Meet, and Cisco Webex. To stay ahead in the market, Zoom focuses on providing a user-friendly interface, reliable performance, and innovative features.
  2. Growth Strategies for Zoom: To expand its customer base and maintain growth, Zoom employs several strategies. These include investing in product development to enhance the user experience, targeting specific industries and sectors with tailored solutions, and forming strategic partnerships to reach new markets. Additionally, Zoom prioritizes customer satisfaction and feedback to continuously improve its offerings.

Distribution Channels of Zoom

To effectively reach its customers, Zoom primarily distributes its products and services through its website. Customers can easily sign up for subscriptions and access resources directly from the website.

Additionally, Zoom collaborates with authorized resellers and partners to expand its customer base. By working with these partners, Zoom can reach a wider audience and increase its market reach.

Furthermore, Zoom offers integrations with third-party applications through the Zoom App Marketplace, enhancing the functionality and versatility of its platform.

These distribution channels allow Zoom to effectively market its services and cater to the growing demand for video conferencing and communication solutions.

As a result of its effective marketing strategies and constant innovation, Zoom has experienced significant growth in the market, becoming a leader in the video-telephony software industry.

Key Partnerships of Zoom

How does Zoom establish key partnerships to enhance its market reach and functionality?

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Zoom has strategically collaborated with various entities to expand its partner network and improve its offerings. Here are four ways Zoom establishes key partnerships:

  1. Authorized resellers and distributors: Zoom partners with authorized resellers and distributors to reach a wider customer base. This collaboration helps Zoom extend its market reach and increase sales.
  2. Technology companies: Zoom collaborates with technology companies to provide integrations through the Zoom App Marketplace. These integrations enhance Zoom's functionality by allowing users to seamlessly connect with other applications and tools.
  3. Educational institutions: Zoom forms strategic partnerships with educational institutions to offer distance learning solutions. This collaboration enables Zoom to cater to the specific needs of the education sector and provide effective virtual learning experiences.
  4. Collaboration expansion: Through partnerships with authorized resellers, distributors, technology companies, and educational institutions, Zoom expands its collaboration network. This expansion enhances Zoom's market reach, functionality, and overall value proposition.

Founding Story and Ownership Structure of Zoom

Eric S. Yuan, the founder of Zoom Video Communications, established the company in 2011 after leaving Cisco and his vision for a new videoconferencing company being rejected. Since its founding, Zoom has experienced significant growth and expansion, becoming one of the leading video-telephony software companies in the world. The company's ownership structure is divided into two types of shares: Class A and Class B. Each share of Class A common stock is entitled to one vote per share, while each share of Class B common stock is entitled to 10 votes per share. Notable shareholders of Zoom include Eric S. Yuan, who holds a significant portion of the Class B common stock, as well as Dan Scheinman and Santiago Subotovsky. Zoom's ownership structure has allowed for effective decision-making and strategic planning, contributing to the company's success in the market. During the COVID-19 pandemic, Zoom experienced a surge in demand as organizations and individuals turned to video conferencing for remote work and communication, further fueling its growth and expansion.

Type of Share Voting Rights
Class A common stock 1 vote per share
Class B common stock 10 votes per share

Frequently Asked Questions

How Does Zoom's Executive Compensation Structure Align With the Company's Goals and Objectives?

Zoom's executive compensation structure aligns with the company's goals and objectives by incorporating various elements such as base salary, performance incentives, and long-term incentives. This structure motivates executives to achieve performance goals and aligns their interests with stockholder interests.

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What Factors Does Zoom Consider When Determining Its Compensation Structure for Executives?

When determining its compensation structure for executives, Zoom considers factors such as short- and long-term incentives, performance goals, alignment with stockholder interests, base salary, and equity incentives. These elements aim to motivate and reward executives while aligning with the company's goals and objectives.

How Does Zoom's Freemium Business Model Work and What Are the Benefits for Small Groups and Individuals?

Zoom's freemium business model offers free accounts for small groups and individuals, with the option to upgrade to paid enterprise subscriptions for businesses and larger organizations. This model provides cost-effective communication solutions and flexibility for users.

What Are Some Examples of the Products in Zoom's Ecosystem and How Do They Facilitate Communication and Collaboration?

Zoom's ecosystem includes products like Zoom Meetings, Zoom Phone, Zoom Webinars, and Zoom Rooms. These tools facilitate effective communication and collaboration by providing high-quality video conferencing, voice calling, large-scale event hosting, and conference room solutions.

Can You Provide More Information About the Key Shareholders of Zoom and Their Roles Within the Company?

The key shareholders of Zoom, including Eric S. Yuan, Dan Scheinman, and Santiago Subotovsky, play significant roles within the company. Zoom's executive compensation structure is designed to align with goals and objectives, ensuring a strong alignment between performance and rewards.


In conclusion, Zoom Video Communications has established itself as a leading provider of video-telephony software with a diverse customer base and a freemium business model.

The company's ownership structure and key stakeholders play a crucial role in its success.

One example of Zoom's impact can be seen in the case of a small non-profit organization that was able to connect with donors and volunteers worldwide through Zoom's virtual communication solutions, resulting in increased support and engagement.

This highlights the transformative power of Zoom in facilitating global connections and driving positive change.

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