How Does Zomato Make Money? The Zomato Business Model In A Nutshell

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Written By Angelo Sorbello

Tech entrepreneur and passionate about business



Zomato, the global food industry giant, has revolutionized the way we dine by offering a comprehensive platform that connects restaurants and food lovers.

With an extensive network spanning over 10,000 cities, Zomato's innovative business model combines diverse revenue generation strategies to ensure its continued success.

From sponsored listings and advertising to delivery fees and membership programs, Zomato's multifaceted approach enables it to thrive in the competitive food market.

In this article, we delve into the intricacies of Zomato's business model to understand how it generates revenue and maintains its market dominance.

Key Takeaways

  • Zomato generates revenue through multiple channels such as restaurant listings, advertising, delivery fees, and loyalty programs.
  • Sponsored listings and local advertising help increase restaurant visibility on the platform and contribute significantly to Zomato's revenue.
  • Delivery fees collected from users and commission earned from restaurants form a significant portion of Zomato's earnings.
  • Zomato Pro, a membership program, generates income from monthly subscription fees and offers exclusive discounts and benefits to members.

Origin Story and Market Reach

Zomato, a multinational restaurant aggregator and food delivery company, was founded in 2008 by Deepinder Goyal, Gaurav Gupta, and Pankaj Chaddah as Foodiebay. Since then, Zomato has implemented a robust expansion strategy, growing its market reach to major Indian cities and internationally. Today, it has become a prominent player in over 10,000 cities worldwide.

Zomato's expansion strategy has allowed it to tap into new markets and establish a strong presence globally. In terms of the competitive landscape, Zomato faces stiff competition from other food delivery and restaurant aggregation platforms. However, its strong brand recognition, extensive restaurant partnerships, and user-friendly interface have given it a competitive edge.

Zomato's ability to adapt and expand its reach has solidified its position in the industry.

Revenue Generation Channels

Moving on to the revenue generation channels, Zomato utilizes various methods to generate income and sustain its business model. The main Zomato revenue sources include restaurant listings, advertising, delivery fees, loyalty programs, and consulting services.

Zomato charges for sponsored listings and local advertising to increase restaurant visibility on the platform. Restaurants can also pay to promote special events or offers. Advertising is a significant revenue source for Zomato.

Additionally, Zomato offers food delivery services and collects a delivery fee from users while earning a commission from the restaurant. The delivery fees and commissions constitute a significant portion of Zomato's overall earnings.

Furthermore, Zomato Pro, a membership program, generates income from membership fees by offering exclusive discounts and benefits to its members.

Through these revenue streams, Zomato maintains a sustainable business model.

Sponsored Listings and Advertising

Sponsored listings and advertising play a crucial role in Zomato's revenue generation strategy, allowing restaurants to increase their visibility on the platform and promote special events or offers.

Here are the benefits of sponsored listings and the impact of advertising on restaurant visibility:

  1. Increased Visibility: Sponsored listings give restaurants a prominent position in search results, making them more likely to be noticed by users. This increased visibility can lead to higher click-through rates and ultimately more customers for the restaurant.
  2. Targeted Promotion: Advertising on Zomato allows restaurants to target specific demographics or geographical areas, ensuring that their promotional messages reach the right audience. This targeted promotion can help restaurants maximize the effectiveness of their marketing efforts.
  3. Competitive Advantage: By advertising on Zomato, restaurants can outshine their competitors and stand out in a crowded marketplace. It gives them an opportunity to highlight their unique offerings, attract more customers, and stay ahead of the competition.
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Delivery Fees

Delivery fees are a significant source of revenue for Zomato, collected from users and earned as commission from the restaurants they partner with. Zomato offers food delivery services and charges a delivery fee to users. Additionally, Zomato earns a commission from the restaurant for each order delivered. The delivery fee structure may vary depending on whether Zomato fulfills the order themselves or uses a partner for delivery. This dual revenue stream allows Zomato to benefit from both the delivery fee and the commission from the restaurant. The delivery fees, along with the commission earned, contribute significantly to Zomato's overall earnings. This business model enables Zomato to generate revenue while providing a convenient food delivery service to its users.

Delivery Fee Structure Commission from Restaurants
Varies based on order Varies based on partnership

Zomato Pro Loyalty Program

The Zomato Pro loyalty program enhances customer experience and boosts revenue through exclusive discounts and perks.

Here are the benefits of Zomato Pro membership:

  1. Exclusive discounts: Zomato Pro members enjoy discounts on food orders at partner restaurants, making dining out or ordering in more affordable.
  2. Jump the queue: Members can skip the delivery queue at select restaurants, reducing wait times and ensuring faster service.
  3. Partner offers: Zomato Pro provides access to exclusive offers and deals from partner brands, extending the benefits beyond just food.

When compared to other loyalty programs, Zomato Pro stands out with its wide network of partner restaurants and a diverse range of discounts. While other loyalty programs may offer similar benefits, Zomato Pro's focus on the food industry sets it apart and makes it particularly appealing for food enthusiasts.

Restaurant Listings and Visibility

Zomato boosts restaurant visibility through its paid listing services. By offering sponsored listings, Zomato allows restaurants to increase their visibility and reach a larger audience. This is especially important in a highly competitive industry where standing out can make or break a business.

Additionally, Zomato employs a restaurant ranking algorithm that takes into account various factors such as customer reviews, ratings, and popularity to determine the position of a restaurant in search results. This ensures that users are presented with the most relevant and reliable information when making dining decisions.

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The restaurant review system on Zomato also plays a crucial role in restaurant visibility. Positive reviews and high ratings can significantly impact a restaurant's reputation and attract more customers.

Therefore, by providing paid listing services and implementing a robust ranking algorithm and review system, Zomato effectively enhances restaurant visibility on its platform.

Local Advertising on the Platform

Local advertising on the platform enhances restaurant visibility and allows businesses to reach a larger audience. Zomato's monetization strategy for local advertising includes two key elements: Sponsored Listings and Promotional Offers.

  1. Sponsored Listings: Zomato offers restaurants the option to pay for sponsored listings, which increase their visibility on the platform. These listings appear at the top of search results, making them more likely to be noticed by users. By investing in sponsored listings, restaurants can effectively stand out from the competition and attract more customers.
  2. Promotional Offers: Zomato also enables restaurants to promote special events or offers on the platform. This feature allows businesses to create targeted promotions that appeal to a specific audience. By leveraging promotional offers, restaurants can entice customers with discounts, exclusive deals, or limited-time promotions, thereby driving footfall and boosting sales.

Through these monetization strategies, Zomato not only benefits from increased advertising revenue but also provides restaurants with valuable tools to maximize their visibility and attract a larger customer base.

Food Delivery Services

Zomato's revenue model also includes providing food delivery services to its users. With the rise in demand for online food delivery, Zomato has strategically entered this market to capitalize on the opportunity.

The company has established food delivery partnerships with thousands of restaurants, allowing users to order food from their favorite establishments through the Zomato platform. By offering this service, Zomato not only earns delivery fees from users but also earns a commission from the restaurants for facilitating the delivery.

In the competitive landscape of food delivery, Zomato faces competition from other players like Swiggy and Uber Eats. However, Zomato's strong presence in multiple countries and its extensive network of restaurant partnerships give it a competitive edge in the market.

Membership Fees From Zomato Pro

The membership program, Zomato Pro, generates income for the company through monthly subscription fees. Here's a breakdown of how Zomato Pro benefits the company and its users:

  1. Exclusive discounts: Zomato Pro members enjoy special discounts at various restaurants, making dining out more affordable.
  2. Priority access: Members can jump the delivery queue at selected restaurants, reducing wait times and ensuring faster service.
  3. Subscription pricing: The subscription fee for Zomato Pro varies based on the geographic location. This allows Zomato to cater to different markets and price points, maximizing revenue potential.

Consulting Services and Additional Revenue Streams

Zomato also offers consulting services and has additional revenue streams to further diversify its income.

These consulting services provide restaurants with valuable insights and guidance on improving their operations, enhancing customer experience, and optimizing their online presence. By leveraging its vast database and expertise in the food industry, Zomato assists restaurants in making data-driven decisions to drive growth and profitability. This consulting service not only generates additional revenue for Zomato but also strengthens its relationship with its restaurant partners.

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Furthermore, Zomato has been exploring new revenue streams to support its market expansion plans. These initiatives include partnerships with grocery stores for last-mile delivery, cloud kitchens to cater to the growing demand for online food delivery, and premium subscription services targeting high-end customers. These diversifications demonstrate Zomato's strategic approach to maximize its revenue potential and maintain its market leadership position.

Frequently Asked Questions

How Does Zomato Ensure the Quality and Reliability of the Restaurants Listed on Their Platform?

Zomato ensures the quality and reliability of listed restaurants through a rigorous verification process, which includes checking licenses, hygiene standards, and customer feedback. Ratings and reviews from users play a crucial role in maintaining transparency and accountability.

What Percentage of Zomato's Revenue Comes From Delivery Fees Compared to Other Revenue Channels?

Zomato's revenue breakdown includes various channels, but delivery fees and commissions from restaurants constitute a significant portion. While the exact percentage is unknown, it is evident that delivery revenue plays a crucial role in Zomato's overall earnings.

Are There Any Additional Benefits or Perks for Zomato Pro Members Besides Exclusive Discounts?

Zomato Pro members enjoy additional perks beyond exclusive discounts. These include surprise offers and priority delivery, enhancing the overall dining experience. These added benefits aim to provide value and convenience to loyal Zomato Pro members.

How Does Zomato Handle Customer Complaints or Issues With Food Delivery?

Zomato provides customer support to address any complaints or issues with their food delivery service. They have a dedicated team that handles these concerns, ensuring a satisfactory resolution for customers.

Does Zomato Provide Any Consulting Services to Restaurants to Help Them Improve Their Operations or Increase Their Visibility on the Platform?

Zomato offers consulting services to restaurants, helping them improve operations and increase visibility on the platform. This service enables restaurants to optimize their presence and attract more customers, further enhancing Zomato's revenue streams.


In conclusion, Zomato's success can be attributed to its diverse revenue generation strategies and its ability to adapt to the ever-changing food industry.

Through sponsored listings, advertising, delivery fees, and its loyalty program, Zomato effectively monetizes its platform while enhancing restaurant visibility and offering promotional opportunities.

The company's food delivery services and membership fees from Zomato Pro further contribute to its revenue.

With its multifaceted business model, Zomato has established itself as a leading player in the global food industry, making waves with its innovative approach and extensive market reach.

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